1.Rates include
Classic Rates
Damage & theft waiver - excess applies
Personal accident insurance
Unlimited kms
Vat @ 14%
Classic Plus Rates
As for Classic rates, but cover for tyres, rims, hubcaps and windscreen is also included.
Note: Europcar does not cover water and under-carraige damage for Classic, Classic Plus rates.
2. Rates Exclude
(payable by major credit cards - no debit cards)
Insurance excess - (credit card authority)
Rental deposit - (credit card authority)
Child Seat deposit
Contract Fee R50
Additional and young driver charges.
Optional Extras
One way fees
Delivery and collection fees
Traffic fine handling fee - R220
Claim Handling fee - R550
No show fee: 1 days rental (extension rates)
Insurance charges imposed by other countries when leaving South Africa.
Note: Europcar does not cover water and undercarraige damage for Classic and Classic Plus rates.
3. Delivery/Collection
South Africa
Office Hours(per delivery &/or collection)
25 Kilometres or less, R220.00 plus R10 per km thereafter
After hours, weekends and public holidays (beween 17h00 & 08h00 weekdays)
25 Kilometres or less, R420.00
Zimbabwe
Entry in Zimbabwe not permitted until further notice.
**PLEASE NOTE THAT ANY TOLL FEES OR GAME PARK ENTRANCE FEES WILL BE BILLED IN ADDITION TO A DELIVERY OR COLLECTION CHARGE**
4. Additional Driver Surcharges
Additional driver surcharge - R220 per additional driver per rental
Charged directly to the hirer.
5. Optional extras
(equipment)
Available on request at time of reservation:
Child seats (0-5 years)
R250.00 per rental
Second spare wheel rate on request
6. Cross Border Travelling
1. A letter of authorisation must be requested at the time of reservation for all cross border travelling. Specific cross border information may be obtained from Imperial Car Rental-Europcar's Central Reservations Office.
2. Imperial Car Rental-Europcar will not be held responsible if a renter is refused entry into another country.
3. All vehicles entering Namibia will have to pay a Cross Border charge. A Cross Border Certificate will be issued by the Namibian authorities. All Cross Border documentation is to be left in the glove compartment or handed to an Imperial Car Rental-Europcar representative. A penalty/fee of up to ZAR 5 000 may be levied if the documentation is not produced/found.
4. From South Africa vehicles are allowed into Botswana, Lesotho, Namibia, Swaziland and Mozambique. Vehicles are not allowed into Angola and Zimbabwe
Mozambique & Zambia :
Only car groups J, A, T, B, C, D & F are allowed to cross into these countries.
International passport holders (not African) are permitted to cross with groups W,V, S & E.
African passport holders must have Directors approval for all rentals crossing these borders (all vehicle groups).
5. A non-refundable fee of will be levied for all vehicles crossing boarders:
Cross border charges (NON-REFUNDABLE AMOUNTS):
Botswana : R550.00
Swaziland : R550.00
Namibia : R550.00
Lesotho : R550.00
Mozambique & Zambia : R1300.00
Additional excess of R7500 applies to all rentals (regardless of the rental rate type) where the accident has occurred in Mozambique or Zambia. For Damage or Loss which occurs in Botswana, Lesotho, Swaziland and Namibia, the local brochure excess of that country will apply.
**Note - A R500 handling fee is applied to all damage/theft occurrances.**
If any amendments are required before or during the rental - such as late return, extension of hire period ect - at the normal rates, please email to comms@rentalcars-southafrica.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it or telephone (021) 794 3116 during office hours Monday-Friday (from 08h30 to 16h30)
Zimbabwe
Entry in Zimbabwe not permitted until further notice.
7. One Way Rentals
Domestic
A one-way drop off charge of R700 is levied for rentals terminating in excess of 150 kms from the original rental branch.
International
From South Africa to Namibia - R5000
From South Africa to Botswana - R1000
From South Africa to (Swaziland) - R800
From South Africa to Lesotho - R800
8. Young Drivers
Applies to renters under the age of 23, provided that they have been in possession of a valid, unendorsed driver's licence for at least 2 years
Country Charge per driver, per day
South Africa R 165.00
9. Conditions of Rental
Vehicles are rented subject to Europcar's standard terms and conditions as reflected on the Europcar rental agreement and are subject to change, without notice.
10. Contract Fee
A contract fee of R40.00 per rental will be charged directly to the client at point of rental.
11. Cancellation
Cancellation Policy:
If you cancel your booking (by notifying the RentalCars-SouthAfrica Reservations department) after the reservation confirmation, you will be charged a cancellation fee of 10% of the total daily rental charge.
If you do not arrive on pick-up date at the Europcar counter to collect the vehicle reserved for you, a no-show fee will be applicable. The no-show fee is the equivalent of 1 day rental (based on Europcar?s extension rate). The above mentioned 10% cancellation fee will also be charged.
12. Rental & Security deposit
Rental Deposit: (by credit card authority)
Classic Cover - R1500 plus applicable excess
Classic Plus - R2000
Security Deposit (Insurance Excess liability)
Classic Cover Insurance
Groups J, A, T, B, C, D - R7100
Group F - R7100
Groups H, O, S, V - R9100
Groups W, E - R11300
Classic Plus Cover Insurance*
Groups A - R1850
Group T - R1900
Group B - R3000
Group C - R3500
Group D - R3800
Group F - R4500
Group H - R5500
Group O - R5700
Group S - R6000
Groups W - R6000
Group E - R6500
*The excess for Classic Plus does not apply to international hirers, for whom the excess for all groups is NIL.
13. Drivers Age
Minimum age is 23 years, no maximum age
Please refer to Young Driver details
14. Drivers Licence
Whilst driving, the clients are required to have a valid unendorsed drivers licence in their possession at all times. (Exceptions will be made for certain endorsements related to speeding).
15. Extension of Rental
If the renter wishes to extend the rental beyond the original return date, authorisation must be obtained from Europcar.
Failure to do so will result in Europcar reporting the car stolen and immediately negates all cover
Penalties may be incurred
16. Fuel
Fuel may not be purchased by credit card at petrol stations
Petrol is not included in the rates. Each Europcar vehicle leaves with a full tank and the renter pays for refuelling on return.
Each vehicle is refuelled on termination regardless of whether the fuel gauge indicates that the vehicle is full.
17. Payment
A valid credit card (for additional charges) must be produced at point of rental
Cash will only be accepted for settlement of additional charges
Accepted credit cards are Visa, Master & Diners.
An additional credit card may be requested at the discretion of the company.
Please note: Debit cards are not accepted by Europcar, including Maestro and Electron.
18. Rental Periods
Minimum rental period is 2 nights. There is no refund if vehicles are returned early, within the minimum rental period.
The daily rates are calculated strictly in cycles of 24 hours, from time of pick up to time of drop off
The renter will be billed directly for additional rental days at extension rates, should the vehicle be returned late
19. Rental Requirements
The client would be required to supply the following:
Credit card
Name, address and telephone number
Local contact details
Valid, unedorsed drivers licence
Passport; or ID (South African residents)
Email address
20. Traffic Fines
Should the renter disobey the traffic regulation which results in a fine, such amounts will be debited to the clients credit card. A handling fee of R220 will be levied. Traffic fines can take up to 3 years to receive and charge.
21. Valet
Should a vehicle be returned with excessive dirt, a minimum amount of R500 will be billed directly to the clients credit card, to cover valet services.
22. Insurance Waivers
Damage and Theft waivers are included in the rates, subject to excess liability (where applicable). Please refer to the information above for details of exactly what is included and excluded.
Europcar does not cover water and under carraige damage.
23. Cross Border Excesses
Insurance Excesses of the country in which the accident / theft occurs will apply regardless in which country the rental commenced. Excess applicable to different vehicle groups in each applicable country are listed below.
Mozambique, Botswana & Zambia
Group T - R 9,500
Group A - R 8,500
Group B - R13,200
Group C - R14,000
Group D - R16,000
Group I - R16,000
Group F - R19,500
Group H - R23,000
Group O - R24,000
Group V - R17,000
Group W - R22,000
Group S - R21,500
Group E - R27,500
Only groups J, A, T, B, C, D & F are allowed into Mozambique & Zambia.
International passport holders are permitted into Mozambique and Zambia with groups W, V, S & E.
Namibia
Groups J, B & D - R 7,600
Groups F, S & V - R 9,200
Groups W & E - R10, 500
Lesotho & Swaziland
Groups J, A, T, B, C & D - R 6000
Group F - R 6,600
Groups H, O, S & V - R 7,800
Groups W, E & U - R 9,600
24. Personal Accident Insurance
PAI is included in the rates.
All the occupants in the vehicle are collectively covered for death and disability up to a maximum of R25 000.00 and medical expenses up to R2500.00 per incident.
All PIA claims will be directed to the insurer, Regent Insurance Company Ltd. Europcar acts as the insurer's agent and will not be liable in any way in connection with the insurance cover issued by them.
25. Factors that could negate insurance cover
Gross or Criminal Negligence
Driving under the influence of alcohol or illegal substances
Unsuitable driving or road conditions.
Unauthorised persons driving the vehicle
Unauthorised cross border travel
Not adhering to traffic, road and driving regulations
Failure to obtain authorisation from Europcar to extend the pre-booked rental
Not reporting theft of the vehicle to Europcar and the police within 6 hours .
Not reporting damage to Europcar and the police within 24 hours of the accident.
Not being able to produce the keys in case of theft unless exceptional circumstances apply
Not reporting the exact details of the last known location of the vehicle prior to theft
26. Accident, Loss, Breakdown or Theft
What to do in case of a break-down
Contact Europcar on the emergency toll free number 0800 011 344 (South Africa only) or 0861 131 000
Emergency SOS telephones are conveniently located on most major highways (South Africa only)
Client is not to replace or repair any vehicle parts unless authorised by Europcar
What to do in the event of an accident/theft
Contact Europcar immediately (above number(s))
A full report must be made to the nearest Police Station within 24 hours where an accident has occurred and 6 hours in case of theft.
A police case number must be obtained
In the event of loss or damage europcar reserves the right to bill the renter for such loss or damage regardless of whether or not the renter has signed the post inspection or claim form.
27. Useful Information
Government Tax
Tax is included in the rates but may be subject to change in accordance with Government Legislation in which case rates will be adjusted accordingly.
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